775 117th Terr. N. #8
St. Petersburg, FL 33716-2502
I am interested in pursuing a career in software development. I consider myself a fast learner and a team player. I feel that I can make a contribution to any Implementation Services department.
Machines: IBM PC compatibles, Rockwell ACD, Macintosh
Languages: VBA, BASIC, Turbo Pascal, DB/c, Turbo C, COBOL
Programs: MS Access, MS Word, MS Excel, MS Outlook, Crystal Reports, MS Internet Explorer, Netscape Navigator, Support Magic, Norton Utilities
Operating Systems: MS Vista, MS XP, MS Windows1, SCO UNIX, MS DOS
Hardware: Experienced with installation of mother boards, SIMM chips, internal/external modems, NICs, SCSI and IDE hard disks, SCSI floppy drives, SCSI I/O ports, and various printer configurations.
1998 to Present Med Resorts International, Clearwater, FL
Responsible for migration of extensive filePro database to MS Access utilizing tables, queries, forms, reports, macros, modules, and VBA. Troubleshoot and maintain existing MS Access database for Telemarketing Dept. Troubleshoot and diagnose UNIX, filePro, PC, and MS Windows related problems for in-house staff.
1995 to 1998 Lasergate Systems, Clearwater, FL
Troubleshoot and debug minor program bugs. Modify existing programs with enhancements. Implement fixes and enhancements. Design, create, and implement ticket designs. Perform remote upgrades of ProtoBase and Select-a-Seat. Resolve problems and questions from Technical Support. Provide documentation. Assist Select-a-Seat Team Leader with creation and testing of new software.
Senior Technical Support Representative
Technical Support Representative
Technical Support Operator
1988 to 1995 Home Shopping Network, St. Petersburg, FL
Help Desk Supervisor
Manage the Help Desk function as well as prioritizing, resolving, recognizing, and routing end-user computer problems. Establish and document policy and procedure.
Help Desk Operator II
Assistant Data Systems Analyst
Telecommunications Systems Operator
Customer Service Phone Monitor Trainer
Customer Service Representative
St. Petersburg Jr. College, St. Petersburg, FL
1986 to 1994
Major: A.S. Computer Programming and Analysis
Warner Robins High School, Warner Robins, GA
1972 to 1975
Recipient of Who's Who in American High Schools
Available upon request