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SAM HOURLIE
5100 North 3rd Street, Anytown, PA 19106 / Phone 610 555 0096 / sam.hourlie@mail.com
OBJECTIVE
Supervisory position in the Hospitality field offering opportunities for advancement and professional development in a company recognized for customer relations excellence
SKILLS PROFILE
- Certified Conflict Resolution and Mediation Officer since Aug 2006
- Recognized by managers for detail orientation and multitasking abilities
- Proven history of being able to balance competing priorities and tight deadlines
- Developed a reputation for quality of work and timely completion of projects
- Completed Customer Service Level II and III Hospitality training
- Certificate of Completion in the 4-week Supervisory Skills Workshop series
EMPLOYMENT HISTORY
The Family Hotel & Suites, Anytown, PA
May 2007 - Present
Front Desk & Guest Services Operator
- Maintain upscale environment for all hotel guests and conference patrons
- Train and monitor new hires in daily front desk processes and operations
- Coordinate conference and meeting space allocation based on needs and handle event planning issues
Soft Drink Bottling Group, Anytown, PA
Feb 2004 - Apr 2007
Customer Service Floater
- Performed administrative and customer service work in multiple departments including operations, sales and customer call center
- Assisted Human Resources department to coordinate new employee orientations, community mentoring programs and monthly staff recognition events
- Recognized as Employee-of-the-Month, twice in three years for outstanding work based on customer and vendor feedback
Teen & Tots Recreation Center, Anytown, PA
May 2002 - Jan 2004
Camp Associate
- Enforced rules and regulations of recreational facilities to maintain discipline and ensure safety for guests ranging in age from 5 - 17 years
- Managed the daily operations of recreational facilities with 4 other team members
EDUCATION
Andrew Jackson High School, Mead, PA
High School Diploma, May 2002
Courses included - Business Basics, Office Administration, MS Office
COMMUNITY
Cultured Youth, Co-Founder and President since 2006
Organize and plan trips for up to 20 teens to museums, plays and community theatre
REFERENCES
Available on Request
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