SAM HOURLIE
5100 North 3rd Street, Anytown, PA 19106 / Phone 610 555 0096 / sam.hourlie@mail.com

OBJECTIVE
Supervisory position in the Hospitality field offering opportunities for advancement and professional development in a company recognized for customer relations excellence

SKILLS PROFILE

• Certified Conflict Resolution and Mediation Officer since Aug 2006
• Recognized by managers for detail orientation and multitasking abilities
• Proven history of being able to balance competing priorities and tight deadlines
• Developed a reputation for quality of work and timely completion of projects
• Completed Customer Service Level II and III Hospitality training
• Certificate of Completion in the 4-week Supervisory Skills Workshop series
  

EMPLOYMENT HISTORY

The Family Hotel & Suites, Anytown, PA
May 2007 - Present

Front Desk & Guest Services Operator

• Maintain upscale environment for all hotel guests and conference patrons
• Train and monitor new hires in daily front desk processes and operations
• Coordinate conference and meeting space allocation based on needs and handle event planning issues

Soft Drink Bottling Group, Anytown, PA
Feb 2004 - Apr 2007

Customer Service Floater

• Performed administrative and customer service work in multiple departments including operations, sales and customer call center
• Assisted Human Resources department to coordinate new employee orientations, community mentoring programs and monthly staff recognition events
• Recognized as Employee-of-the-Month, twice in three years for outstanding work based on customer and vendor feedback

Teen & Tots Recreation Center, Anytown, PA
May 2002 - Jan 2004

Camp Associate

• Enforced rules and regulations of recreational facilities to maintain discipline and ensure safety for guests ranging in age from 5 - 17 years
• Managed the daily operations of recreational facilities with 4 other team members

EDUCATION
Andrew Jackson High School, Mead, PA
High School Diploma, May 2002
Courses included - Business Basics, Office Administration, MS Office

COMMUNITY
Cultured Youth, Co-Founder and President since 2006
Organize and plan trips for up to 20 teens to museums, plays and community theatre

REFERENCES
Available on Request