Job Interview Answer: A Customer Wants To Return an Open Package of Food

When you are applying for a retail position a typical job interview question is "A customer wants to return a package of food that is open and half gone. What would you do?"

Here are sample answers you can use to respond:

• The company policy would be important to know here. Some food companies stand behind their product 100%, and you could feel confident to give the customer another package, and return the opened one for a refund for the store.
• Clearly, this is a delicate judgement call. Generally speaking, I would take the package back, and replace it with another, unless I was certain that the customer was really trying to take advantage of the situation. Sometimes taking a small loss can pay off in customer loyalty.

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