Here are sample answers you can use to respond to questions about why the coffee tastes terrible. You can tweak the responses to fit other types of complaints, as well.
- I would offer to make a fresh pot for the customer, and replace her coffee with a fresh one.
- I would take her complaint seriously. I would take some from the dispenser that hers came from, and smell and taste it. If it seemed off, I would make a fresh brew. If it seemed fine, I would offer her the option of trying another brew, as this one may not have been to her taste.
- I would suggest that perhaps this particular brew was not to her taste, and offer her the option of choosing another.
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