The answer can depend on what the individual store policy is. Some will take the credit card information, and manually authorize it after the machine comes back up. Others will ask customers to pay another way.
In any case, safe answers would be:
- I would offer to hold the merchandise for 24 to 48 hours, and offer to call when the machine is fixed, so they can return for it.
- I'm so sorry that the machine is down. Usually it's back up in a little while. Can I hold the merchandise while you do some other shopping and you can come back in a bit for it?
- We also take cash and checks, and there is an ATM on the corner. I'm sorry for the inconvenience, but if you'd like, I can hold the merchandise while you go to the ATM.
More Retail Interview Questions and Answers
More common retail and customer service interview questions and sample answers.
Read and Add Interview Questions
Have you been asked an interview question that isn't on the list? Review more retail interview questions and share the questions you have been asked on job interviews and add them to our list.
More Interview Questions and Answers
Questions you'll be asked when interviewing, how to prepare answers to interview questions, along with sample answers to typical job interview questions.