The answer can depend on what the individual store policy is. Some will take the credit card information, and manually authorize it after the machine comes back up. Others will ask customers to pay another way.
In any case, safe answers would be:
- I would offer to hold the merchandise for 24 to 48 hours, and offer to call when the machine is fixed, so they can return for it.
- I'm so sorry that the machine is down. Usually it's back up in a little while. Can I hold the merchandise while you do some other shopping and you can come back in a bit for it?
- We also take cash and checks, and there is an ATM on the corner. I'm sorry for the inconvenience, but if you'd like, I can hold the merchandise while you go to the ATM.
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