Review a list of frequently asked questions for receptionists.
Receptionist Interview Questions
What do you know about this company and our services?
How many people on average did you interact with on a daily basis at your last job?
Describe your previous duties as an administrative assistant, secretary, or receptionist.
Have you needed to handle sensitive or confidential tasks in the past? Were you comfortable handling these tasks?
How do you keep your daily schedule organized?
What messaging system and calendar programs do you use?
What is your typing speed, and what is your average error level?
Tell me about your customer service experience.
What type of security protocol did you follow at your last job?
Tell me about a time you had to deal with an angry customer or guest, either on the phone or in person. How did you handle the situation?
Tell me about a time that you went above and beyond at a previous job.
Tell me about a time that you had to multitask at work.
Give me an example of a stressful situation that you encountered while you were a receptionist in the past. How did you handle the situation? Is there anything you would have done differently?
General Job Interview Questions
In addition to job specific interview questions, you will also be asked more general questions about your employment history, education, strengths, weaknesses, achievements, goals and plans. Here's a list of the most common interview questions and examples of answers.
Related: List of Receptionist Skills