These are some of the interview questions that you may be asked on a retail / customer service job interview.
Retail / Customer Service Interview Questions
Questions About You
- Do you work well with people? - Best Answers
- Why are you applying to work here? - Best Answers
- What has been your greatest accomplishment? - Best Answers
- What would you do if your replacement doesn't show up? - Best Answers
- If hired, how long do you plan on working here? - Best Answers
- Who was your best boss? Why? - Best Answers
Customer Service Questions
- What is customer service? - Best Answers
- What is good customer service? - Best Answers
- Why do customers shop at this store? - Best Answers
- A customer complains that the coffee tastes terrible, what would you do? - Best Answers
- A customer leaves without paying for gas, what would you do? - Best Answers
- A co-worker is rude to customers, what would you do? - Best Answers
- The credit card machine is broken. What do you say to the customers? - Best Answers
- A customer wants to pay for $15 worth of merchandise in quarters, do you accept it? - Best Answers
- A customer wants to return a package of food that is open and half gone. What will you do? - Best Answers
- What is most important - a good product or friendly, fast service? - Best Answers
- You are scheduled to leave at 6 pm. Your replacement worker doesn't show up. What would you do? - Best Answers
Sample Math Questions
- The customer's purchase totals $13.93. She gives you a ten dollar bill and a five dollar bill. How much change do you give her?
- If one bottle of soda costs .99, how much does three cups cost? How much do they cost with 5% tax added on?
- Each pot of coffee hold 6 cups. We usually sell 10 cups of coffee every fifteen minutes. How many pots of coffee will you need to make?
- Potato chips are on sale at half price. They sell for $1.19. How much is 50% off?
- A customer buys $27 worth of gas. He gives you a $50 bill. How much change do you give him?
- 55 x 20 =
- 24 - 48 =
- 62 + 28 + 14 + 36 =
- 82.20 - 53.66 =
Read More: More Customer Service Interview Questions
Math Tips for Retail Interviews
When you're asked math questions during a retail job interview, the interviewer wants to know that you have basic math skills. These tips will help you answer math questions you may be asked during an interview.
Cashier Interview Questions
List of frequently asked interview questions for cashier jobs.
More Interview Questions and Answers
Questions you'll be asked when interviewing, how to prepare answers to interview questions, along with sample answers to typical job interview questions.
Interview Questions to Ask
The last job interview question you may be asked is "What can I answer for you?" Have an interview question or two of your own ready to ask. You aren't simply trying to get this job - you are also interviewing the employer to assess whether this company and the position are a good fit for you.
What to Wear to a Retail Interview
What to wear to a retail interview depends on the type of retailer and the level position you are applying for. In some cases, you'll need to dress professionally. In other cases, business casual attire is appropriate. Here's what to wear for a retail job interview.
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