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Sample Resume - Help Desk Position
Resume sample provided by Marcia Robinson, professional resume writer, interview coach and HR consultant at BullsEyeResumes.com

Sabina Park
26 Old South Camp Road, Belvoir Heights, CT 19004 • 821.657.9972 • sabinapark@mail.com


Help Desk Technician
Skilled Help Desk Technician with 5 years of experience providing PC and Client/Server tech support for small to medium sized businesses. Experience diagnosing, troubleshooting and resolving client issues with hardware maintenance, installations and upgrades. Experienced in technical call center operations providing service by communicating effectively with technical and non-technical staff during citywide winter emergencies.

Qualifications & Education
A+ Certified Technician, 2007
MCP Certification, 2006
Bachelor of Science in Business Administration, Riverside City College, 2006
AST in Electronic Engineering Technology, Sumpter College, 2004

Hardware
IBM compatible PCs, Sun Workstations, Ethernet, Cisco Routers, Video & Sound Cards, CD-ROM Drives, Multiplexors, Some high end printing systems

Operating Systems
Windows XP/2000/NT/98/95, Microsoft Exchange, Novell, DOS, TCP/IP, UNIX; ERP

Professional Experience
Help Desk Technician, Riverside Consulting, Hartford, CT Oct 2004 to Present
Riverside Consulting provides technology services to city municipalities and schools

  • Provide desktop support for over 120 clients in the greater Hartford region by phone or in person as needed to minimize downtime
  • Plan and lead training sessions for new and existing clients as part of the "Lion Team" initiative; facilitate at least 3 sessions per month
  • Support as necessary on a 24-7 basis to limit system down time during internal or external outages and peak enrollment periods
  • Identify, isolate and repair computer equipment showing wear and tear as well as during preventative maintenance routines

Membership & Affiliations
Hartford Tech Circle, Member since June 2005
Association of Help Desk Professionals, Member since December 2006
Hartford T-Ball Circle of Champions League, Part time coach and mentor since 2002

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