Retail and Customer Service Resume Samples

Do you need to write or update your resume? Before applying for a job in retail or customer service, it's a good idea to review relevant resume samples while writing or editing your own. This is a great way to get a better idea of how your resume should look and what information to include.

Often, your resume will be the initial way a potential employer gets to know you, so take the time to make sure it properly displays your best qualities in customer service and includes past experiences and retail successes. 

What to Include in Your Resume

• Your contact information should be complete and clear at the beginning of your resume. Potential employers will not take the time to go searching for a cell number or email address to contact you, so make sure they are correct and easy to locate. 
• Highlight your most experience and accomplishments by noting budgets or departments you managed, sales goals you’ve met or exceeded, and recognition you may have received. 
• Your education section can include any coursework, classes, or projects that relate to the position, as well as your degrees earned.  
• Take the time to match your qualifications to the requirements the employer has listed in the job posting. The closer a match, the better your chances of being selected for an interview.

Tips for Writing a Retail / Customer Service Resume

• Use keywords. Look carefully at the job listing for any keywords—important skills or qualifications—included in the listing. Try to use some of these words or terms in your own resume to make it stand out. For example, the job posting might describe the ideal candidate as "detail-oriented." Include this in your resume in a way that illustrates your attention to detail.
• Use action words. When describing your achievements, use action words. Words like "led," "managed," "stocked," and "processed" portray your experiences in an energetic way. Check out a list of action words for useful examples.
• Emphasize your related skills. Think about skills that are important in customer service and retail. These range from communication to interpersonal to sales skills. In your resume, include examples of times you displayed these skills. Check out a list of retail skills and a list of the top 10 soft skills for customer service in order to get additional ideas.
• Quantify your skills. Use numbers whenever possible to quantify your successes in sales. For example, you might include how much money you managed in the past, how many customers you assisted per day, or the typical size of a sale you made.

• Emphasize any related academic experiences. If you have any schooling related to retail or sales, include it in your resume. For example, perhaps you majored in merchandising in college, took a high school class in business management, or even attended a seminar series about retail. Any of these related academic experiences are worth including on your resume.
• Proofread and edit. Proofread your resume carefully before submitting it. A clean, error-free resume will make you look professional. Additionally, ask a friend or family member to proofread the resume for you.

Customer Service Resume Example

Review this example of a resume for a customer service job and see below for more samples.

More Customer Service and Retail Resume Examples

Tailor your resume to the specific type of position you are seeking by reviewing examples of resumes related to these jobs: 

• Cashier
• Customer Service with a Profile 
• Customer Service Manager
• Customer Service
• Retail
• Retail Management 
• Sales Associate