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Sales Interview Answers: Quality product or excellent customer service?

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Sales Interview Answers: Quality product or excellent customer service? Copyright Getty Images Supernova
Here are sample answers for the interview question "What is more important, a quality product or excellent customer service?"

Sample Answers

  • I believe that the two go hand in hand. You are not doing a service to your customers by selling an inferior product. I make sure that the products that I represent are all of a high quality and are of good value, which gives me the confidence that I am providing my customers with the best possible customer service.
  • The quality product comes first. When you are able to provide a consistently high quality product, you are providing the customer with the most important aspect of customer service, a superior product experience.
  • Customer service is the most important aspect of sales. Without friendly, knowledgeable service, no product can sell itself.

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