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Job Interview Question: What is Good Customer Service?


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When you are applying for a retail or customer service position a typical job interview question is "What is good customer service?"

The interviewer wants to know what you consider quality customer service and how you would be willing to provide it to customers. Be prepared to give specific examples of good customer service either from your work experience or from your personal experiences as a consumer.

Best Answers

Here is a selection of sample answers you can use to respond to questions about good customer service.

  • Good customer service means having thorough knowledge of your inventory, experience with your products, and being able to help customers make the best choices for them.
  • Good customer service is treating customers with a friendly, helpful attitude.
  • Good customer service means helping customers efficiently, in a friendly manner. It's one of the things that can set your business apart from the others of it's kind.

Read More: More Customer Service Interview Questions

Related: Customer Service Skills (List) | Customer Service Skills (Top 10)

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