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Job Interview Answer: What is Customer Service?


Close up of businesswoman wearing headset
Sydney Roberts

When you are applying for a retail or customer service position a common job interview question is "What is customer service?"

The interviewer wants to know that you are familiar with the lingo, but also wants to be sure that you are aware there are distinctions and levels of customer service.

Here is a selection of sample answers you can use to respond to questions about customer service.

  • Customer service is more than waiting on customers. It includes trying your best to make sure that the customer is satisfied.
  • Customer service is being friendly and helpful to customers.
  • Customer service is helping customers satisfy the need that brought them into the store.

Read More: More Customer Service Interview Questions

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