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Flight Attendant Interview Questions


Flight attendant showing where emergency exits are on plane
Stephen Swintek / Stone / Getty Images

Review a list of interview questions for flight attendants.

Flight Attendant Interview Questions

Give me an example of a time when you dealt with a customer who made an unrealistic or unreasonable demand.

Tell me about a time that you dealt with an angry customer or client. What would you have done differently?

Tell me about the last time you lost your patience at work.

Describe a conflict you had with a coworker. How did you resolve the conflict?

Describe a stressful situation in which you had to use your verbal communication skills to resolve the issue.

How would you deal with a passenger who refused to follow the rules (keeping his seat belt buckled, etc.)?

Imagine you saw two passengers disputing over their seats. How would you handle this?

Imagine you see a passenger being deliberately rude to another flight attendant. How would you deal with this situation?

Why do you want to work for our airline in particular?

What do you believe makes excellent customer service?

Why are flight attendants essential on an aircraft?

General Job Interview Questions
In addition to job specific interview questions, you will also be asked more general questions about your employment history, education, strengths, weaknesses, achievements, goals and plans. Here's a list of the most common interview questions and examples of answers.

Related: Airline Industry Job Titles | How Much Does a Flight Attendant Earn?

Read More: How to Prepare for an Interview | What to Wear to a Job Interview | Top 10 Job Interview Tips | Common Interview Mistakes to Avoid

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